Frequently asked questions:

1. How do I obtain a new password if this is the first time or if
I have forgotten or lost my password?

Select the "NEW PASSWORD" option on the menu to the left of this page. Enter
your username as first initial and last name (all lowercase, no spaces),
and your email address (also all lowercase, no spaces).
If these match our records, a new password will be sent to your
email address. If your username doesn't match our records, try first and middle initial
or spouse initial. If there is still no match, or the email address does
not match, send an email to the web master from the "Contact Us" page.

The most common problem is a change in email address that is not in our
records.

2. The computer issued password is hard to remember. Can I change it?

Yes, select "CHANGE PASSWORD" option on the menu to the left of this page and
follow the directions for changing a password.

3. I tried "NEW PASSWORD" on the HELP page, but did not receive an
email, as promised, with a new password.

Your spam software or the spam software of your Internet Provider
may be blocking the email. Please remove the spam control, temporarily,
or allow email from 'webmaster@lmstardusters.org', and try again. If you fail
after several tries, allowing an hour for an email to route to your
Inbox, send an email to the webmaster from the "Contact Us" page to
request help.

4. I sent an email to the webmaster, asking for help, and no reply
was received.

Your spam software, or the spam software of your Internet Provider
may be blocking the email. Please add the webmaster's email address
philhemberg@wbhsi.net to the list of addresses that will be accepted.
You may also call the webmaster at the phone number listed in the Roster.

5. Can I change my username/userid?

Possibly. This is the unique identifier for people in the database and is
set when member information is first entered. The rule for entering a username
is similar to that used by Lockheed Martin for employees. In cases of many
people with the same last name (Jones, Smith), the username you prefer may not
be available. However, a request for change can be sent by email to the
webmaster, philhemberg@wbhsi.net.

6. How do I print a page, such as the new member application form?

Many pages are in Adobe Acrobat format. Click on the print icon on the
toolbar in the window.

7. Many of the web pages appear to be blank, they contain no data. What is
the problem?

There can be a number of reasons for this. If you are using WebTV as a service
provider, the web interface is limited. Many of the pages require Adobe Acrobat
Reader software. Additional software cannot be downloaded to your WebTV system.
If you are using a PC, the reason may be that you do not have Adobe Acrobat
Reader installed. Go to www.adobe.com and download the free Reader software.
Then, reboot your PC and you will start seeing the web page content.

8. A lot of pages have small print. Can you change to a larger print size?

The pages with small print are usually in Adobe Reader format. Look for a
toolbar at the top of the text, with a magnifying glass or % icon. Click on the
magnifying glass first, then click on the text. The text will enlarg once
for each click. If you see a % size box, click on the box or down arrow
and select the size you want to see.

9. Why do so many pages use Adobe Reader ".pdf" file formats?

Adobe Reader ".pdf" files have many desirable features: (a) they are in "print"
format and cannot easily be changed by the user--this is an important security feature
for content such as the email directory and, for the monthly Newsletter;
(b) a toolbar is available that enables the user to easily print, word search, or
enlarge the print content for easy reading; (c) it will simplify the process for
data owners to upload their own data in the future; (d) it prevents the email
directory from being used as a bulk mailing list, minimizing the risk it will
be used for junk mail purposes; (e) it avoids a lot of labor that would
be needed to convert some products to a web readable format.

10. I get old information on pages when I know information has changed.

Many browsers such as Internet Explorer Mozilla Firefox, and Netscape "cache" pages.
This means pages are saved in your computer's memory so they do not have to be
downloaded from the Internet each time a page is read. The idea is to save download
time. To ensure that the browser checks for new information each time the page is
requested, set the browser's options to check for a new page each time a page
is requested. In Internet Explorer select: Tools/Internet Options/General/
Settings/ and check the box click "Check for new versions of stored pages
"every visit to the page". In Netscape select: Edit/Preferences/Advanced/
cache/Compare the page in cache to the page on the network -- check
"Every time I view the page". Within Netscape, if the "cache" option doesn't
appear under "Advanced", double click on "Advanced" to display the options.
The Mozilla Firefox browser doesn't offer an automatic "Check for new page" feature,
howerver you can clear cache if you suspect you are not seeing the latest
page: click on Tools/Options/Advanced, then under cache, click "Clear Now".