Frequently asked questions:

1. How do I obtain a password if this is the first time or if
I need a new password for some other reason?

Select the "NEW PASSWORD" (Under Help/How To) option on the menu to the left
of this page. Enter your username as first initial and last name (all
lowercase, no spaces),and your email address (also all lowercase, no spaces).
If these match our records, a new password will be sent to your
email address. In some cases, people have selected a different username --
in this case enter the username you have asked us to enter for you.

If there is still no match, send an email to the webmaster from the "Contact
Us" page.

The most common problem is a change in email address that is not in our
records.

2. The password doesn't work.

If you are using automatic password entry from your browser, check to see
that the correct password is being entered by using a manual entry.

3. The computer issued password is hard to remember. Can I change it?

Yes, select "CHANGE PASSWORD" (Under the Help/How To) option on the menu to the
left of this page and follow the directions for changing a password.

4. I tried "NEW PASSWORD" on the HELP page, but did not receive an
email, as promised, with a new password.

Your spam software or the spam software of your Internet Provider
may be blocking the email. Please remove the spam control, temporarily,
or allow email from 'webmaster@lmstardusters.org', and try again. If you fail
after several tries, allowing an hour for an email to route to your
Inbox, send an email to the webmaster from the "Contact Us" page to
request help.

5. I sent an email to the webmaster, asking for help, and no reply
was received.

Your spam software, or the spam software of your Internet Provider
may be blocking the email. Please add the webmaster's email address
philhemberg@wbhsi.net to the list of addresses that will be accepted.
You may also call the webmaster at the phone number listed in the Roster.

6. Can I change my username/userid?

In most cases, yes. This is the unique identifier for people in the database and is
set when member information is first entered. The rule for entering a username
is first initial and last name, all lowercase. In cases of many
people with the same last name (Jones, Smith), the username you prefer may not
be available. However, a request for change can be sent by email to the
webmaster, philhemberg@wbhsi.net. It is becoming common practice for people
to use their email address as a username -- this option is available.

7. How do I print a page, such as the new member application form?

Many pages are in Adobe Acrobat format. The printing process varies by the
web browser you are using. The process also changes from time to time as
web browsers are updated.

8. Many of the web pages appear to be blank, they contain no data. What is
the problem?

This is usually due to not having installed Adobe Reader, free software from
Adobe.com. In some cases, the version of Adobe Reader and the version of your
browser are not compatible. Download the latest versions of both Adobe Reader
and of the browser you are using.

9. A lot of pages have small print. Can you change to a larger print size?

Sometimes. Look for View options that may allow you to zoom to a larger display.

10. I get old information on pages when I know information has changed.

Most browsers such as Internet Explorer, Safari and Mozilla Firefox "cache" pages.
This means pages are saved in your computer's memory so they do not have to be
downloaded from the Internet each time a page is read. The idea is to save download
time. To ensure that the browser checks for new information each time the page is
requested, set the browser's options to check for a new page each time a page
is requested. Settings for this are usually under Internet Options, but may vary
depending on the browser being used. Also try Help/cache in your browser for instructions
on how to change this setting. Sometimes you have to clear cache to resolve the problem
-- again, check under Internet Options or Help/clear cache.